Return Policy

Last updated: 07/26/2026

Custom and Personalized Items

Memory bears, baby weight bears, memory pillows, personalized drawstring bags, Custom Favor Bag Bar orders, Show & Stow Bundles, custom jewelry, personalized bundles and other made-to-order items are created specifically for each customer.

For this reason, all custom and personalized items are final sale and cannot be returned, exchanged or refunded unless the item arrives damaged, incorrect or contains a production error made by NettysPoolofDesignz LLC.

Minor differences in placement, stitching, pattern positioning, color or appearance are normal with handmade products and are not considered defects.

Custom-Order Deposits and Cancellations

The 50% custom-order deposit is nonrefundable because it reserves production time and may be used to purchase materials.

If the customer cancels after materials have been purchased or production has started, payments already made will not be refunded. Any remaining balance for completed work, special-order materials or approved expenses may still be due.

Event cancellation, date changes or a customer’s decision not to use the finished items do not make a custom order eligible for a refund.

Ready-Made Handmade Items

Ready-made, non-custom items—including keychains, bag chains, jewelry sets, zipper pouches, seasonal mug rugs, cozies and reusable makeup-pad sets—may be returned within seven calendar days of delivery.

To qualify for a return, the item must be:

• Unused, unworn and unwashed
• In its original condition
• Free of stains, odors, pet hair or other damage
• Returned with its original packaging when applicable

Customers must contact us before returning an item. Unauthorized returns may not be accepted.

The customer is responsible for return shipping unless the order arrived damaged, incorrect or defective due to an error by NettysPoolofDesignz LLC. Original shipping charges are nonrefundable unless the return is caused by our error.

Approved refunds will be issued after the returned item has been received and inspected.

Digital Downloads

Digital products are nonrefundable once the file has been delivered, emailed, accessed or downloaded because digital files cannot be physically returned.

If you receive the wrong file or experience a problem opening or downloading your purchase, contact us for assistance.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within three calendar days of delivery at contact@nettyspoolofdesignzllc.com.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging and shipping label if the package arrived damaged

After reviewing the information, we may provide a repair, replacement or refund depending on the issue. Please do not discard damaged items or packaging until the claim has been reviewed.

Event and Favor Orders

Custom Favor Bag Bar and Show & Stow Bundle orders are final sale because they are made for a specific customer, quantity, design or event.

Orders of up to 250 items require at least three months’ notice. Orders of 251–500 items require at least six months’ notice. The maximum accepted order quantity is 500 items.

Rush requests may be accepted when the production schedule allows, but approval is not guaranteed. An additional rush fee may apply and will be disclosed before payment.

Customers are responsible for providing the correct event date, personalization details, quantities and shipping information. Refunds will not be provided because an event was cancelled, postponed or changed after production began.